Medical Receptionist - Pediatric Emergency (Nights)

Key Responsibilities

• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.

Technical Capabilities

• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Position Qualifications

• Education: High School Diploma or GED
• Experience Level: Less than 1 year

Core Capabilities

• Supporting Colleagues: Develops Self and Others, Builds and Maintains Relationships, Communicates Effectively
• Ensuring High Quality: Performs Excellent Work, Fulfills Safety and Regulatory Requirements
• Managing Resources Effectively: Demonstrates Accountability, Stewards Organizational Resources, Makes Data Driven Decisions
• Fostering Innovation: Generates New Ideas, Applies Technology, Adapts to Change

Position Hours

Three (3) 12-hour shifts rotating based on unit need. No specific workdays or days off can be guaranteed.

Department Summary

The Monroe Carell Jr. Children's Hospital at Vanderbilt Emergency Department has 42 beds and serves over 65,000 patients each year. Designed to treat the most severe, life-threatening traumatic injuries, we are staffed with board-certified physicians in pediatric emergency medicine. These physicians have received specialized training in treating children with a wide range of medical, surgical, and traumatic conditions. Our trauma center has been verified by the American College of Surgeons and is the only Pediatric Level-1 Trauma Center within 150 miles of Nashville. Our around-the-clock services include access to all pediatric subspecialties.

Organization

Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.