Patient Access Representative / Medical Receptionist - Emergency (Nights) (Casual/PRN)

About the role

The Patient Access Representative serves as the patient's first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients.

Responsibilities

• Accurate entry of patient information into the chart
• Insurance verification
• Scheduling future appointments
• Collection of upfront payments
• Preregistration of patient charts, prior to service
• Enter patient demographic and insurance information into the Electronic Medical Record efficiently and accurately
• Check in patient in an efficient, complete, and personalized manner
• Collect copayments and patient balance payments, in a professional manner
• Schedule appointments accurately with patient convenience as a priority
• Absorb and utilize multiple computer software programs, simultaneously
• Leave a lasting impression that differentiates OrthoNebraska from other organizations
• Assist patients with wayfinding within our campus
• Assist patients with paperwork, when necessary
• Maintain confidentiality and demonstrate respect for patient rights
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours

Requirements

• High School diploma or equivalent required
• 2+ years of customer service-related experience, required
• 2+ years prior healthcare experience, preferred
• 2+ years experience working in a fast-paced environment preferred
• Understanding the revenue cycle is preferred
• Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace
• Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility

Essential Job Functions

• Always provide exceptional customer service by placing the patients' needs above all else
• Utilization of multiple computer software programs, simultaneously
• Preregistration of patient charts, prior to service
• Insurance verification for eligibility
• Collect copayments and patient balance payments, in a professional manner
• Enter patient demographic and insurance information into the Electronic Medical Record efficiently and accurately
• Check in patient in an efficient, complete, and personalized manner
• Schedule appointments accurately with patient convenience as a priority
• Leave a lasting impression that differentiates OrthoNebraska from other organizations
• Assist patients with wayfinding within our campus
• Assist patients with paperwork, when necessary
• Maintain confidentiality and demonstrate respect for patient rights
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours

Physical requirements

This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.