Medical Receptionist (Korean Bilingual)

About the role

The Front Office Associate is responsible for various administrative and patient care duties within an ophthalmology practice.

Responsibilities

• Performs patient check-in process, verifies and updates demographics, verifies and updates insurance information on route slip and in Electronic Medical Records system.
• Performs Route Slip and Day Sheet processes and procedures.
• Scans and uploads Driver’s License and Insurance Cards.
• Navigates and schedules patients in the Electronic Medical Records system.
• SUBMIT AUTHORIZATIONS AND/OR CREATES TASKS FOR PATIENTS.
• Faxes/Scans and creates referral letters to PCPs or referring doctors.
• Contacts patients to confirm and/or update appointments.
• Performs patient check-out procedures.
• Ability to perform backup protocol for processing patients in the event of system outages.
• Collections and documents the patient’s chief complaint.
• Verifies patient’s ocular and medical health history.
• Documents any medications patient is taking.
• Ability to perform a basic Visual Acuity (VA) assessment.
• Ability to perform an intraocular pressure (IOP) test with a Tonopen unit.
• Administers topical ophthalmic and dilation medications to a patient as directed.
• Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.
• Maintains clean and orderly waiting area, including reading material/television.
• Filings charts, demographic forms, HIPAA Acknowledgement forms, insurance cards, etc. and ensures that they are accurately and completely uploaded into the Electronic Medical Records system.
• Receives supply deliveries and rerouting them to appropriate staff.

Requirements

• High School education, GED or equivalent.
• Valid driver’s license and automobile insurance.
• Ability to travel to other clinics as assigned.
• Korean Bilingual (Desirable).

Qualifications

• Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment.
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully through actions, words, and deeds.
• Detail-oriented, organized, process-focused, problem solver, self-motivated, proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction while understanding and contributing to the success of the clinic.

Skills

• Team player and contributor coupled with excellent communication and interpersonal skills (oral and written).
• Knowledge of State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.