Bilingual Medical Receptionist

ESSENTIAL FUNCTIONS

• Greet patients as they arrive at the facility and provide them with appropriate information
• Absorb and update patients’ information into database
• Move patients through appointments as scheduled. Keep patient appointments on schedule by notifying provider of patient’s arrival
• Respond and comply to requests for information including sending faxes and e-mails
• Answer telephone and deal with inquiries
• Transfer calls as required
• Direct calls and messages to appropriate medical office staff
• Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
• Obtains revenue by recording and updating financial information, recording and collecting patient charges
• Call patients and remind them of their appointments
• Schedule and reschedule patients’ appointments
• Update appointment calendars
• Create and label appropriate charts for patient’s
• Manage filing and record keeping activities
• Report statistics as required
• Congnrols mail flow in and out of office
• Maintain reception area is well maintained, neat and clean, including the magazines
• Uses downtime efficiently, aware of team members workload and constantly offers assistance and responds positively to requests for assistance from other team members
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of computer and relevant software applications

BENEFITS

• Choice of 3 Medical Plans
• Choice of 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• Paid Time Off (PTO) + Holidays