Medical Receptionist (Full-time) - Boulder Medical Center Arapahoe/Longmont Location (Boulder, CO)

Job Description

About the role

Boulder Medical Center (BMC) is seeking a customer service-oriented candidate to join our collaborative Medical Receptionist team often referred to as Patient Access Associate team! This position is benefit eligible working full-time 40 hours per week Monday - Friday, and rotating Saturday mornings. This is based at our BMC Foothills location (4745 Arapahoe Ave, Suite 200, Boulder, CO 80303) but may rotate out to our Longmont location.

Responsibilities

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancels appointments according to provider preference and scheduling protocol.
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

Requirements

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquiries and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Qualifications

• High school diploma or equivalent.
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.
• One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
• Previous experience with patient scheduling in a hospital or clinic setting, preferred.
• Bi-lingual ability (Spanish), a plus.

Job Perks

• Full-time employees are eligible for medical / dental / vision, flexible spending, company-paid life insurance, as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision, voluntary benefits, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules.

Pay

The starting hourly pay range for this position is commensurate with experience: $17.19 - $22.92/hour (full pay range is $17.19 - $25.79).

Schedule

This position will be posted for a minimum of three days, subsequently until filled.

Location

Boulder, CO

Keywords

• receptionist
• prior authorization
• call center
• PBX
• operator
• insurance specialist
• registration
• patient registration specialist
• patient access representative
• patient service representative