Medical Receptionist (Full-time) - Boulder Medical Center (Boulder, CO)

About the role

Boulder Medical Center (BMC) is seeking customer service-oriented candidates to join our collaborative Medical Receptionist team, often referred to as our Patient Access Associates!

Responsibilities

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to after-hours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancels appointments according to provider preference and scheduling protocol.
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

Requirements

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquiries and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Qualifications

• High school diploma or equivalent.
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.
• One (1) year of previous work experience (retail, hospitality, administrative, restaurant, etc.), involving public contact required.
• Heavy phone experience, preferred.
• Previous experience as a medically trained professional (CNA, EMT, Patient Care Technician, etc.) is a plus, but not required.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi-lingual ability (Spanish), a plus.

Skills

• Good judgment, professionalism and discretion.
• Ability to work under pressure and maintain phone etiquette.
• Strong computer and data entry skills.
• Strong grammar and spelling ability.
• Medical terminology and HIPAA compliance knowledge.
• Public contact experience.
• Heavy phone experience.
• Experience with patient scheduling.
• Bi-lingual ability (Spanish).

Benefits

• Benefit-eligible full-time positions (40 hours/week), Monday through Friday, based at our Broadway clinic located at 2750 Broadway St., Boulder, CO 80304.
• Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision, voluntary benefits, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules.

Pay

The starting hourly pay range for this position is commensurate with experience: $17.19 - $22.92/hour (full pay range is $17.19 - $25.79).

Schedule

Full-time employees are eligible for day shift schedules.