Medical Receptionist (Part Time) - Boulder Medical Center (Louisville, CO)

About the role

Boulder Medical Center (BMC) is seeking a customer service-oriented candidate to join our collaborative Medical Receptionist team often referred to as Patient Access Associate team! This role is ideal for individuals who are friendly, organized, and passionate about creating a positive first impression for patients.

Responsibilities

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancels appointments according to provider preference and scheduling protocol.
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

Requirements

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Qualifications

• High school diploma or equivalent.
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.
• One (1) year of previous work experience (retail, hospitality, administrative, restaurant, etc.), involving public contact required.
• Heavy phone experience, preferred.
• Previous experience as a medically trained professional (CNA, EMT, Patient Care Technician, etc.) is a plus, but not required.
• Previous experience with patient scheduling in a hospital or clinic setting, preferred.
• Bi-lingual ability (Spanish), a plus.

Skills

• Good judgment, professionalism and discretion.
• Ability to work under pressure and maintain phone etiquette.
• Strong computer and data entry skills.
• Strong grammar and spelling ability.
• Medical terminology knowledge and HIPAA compliance.

Benefits

• Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Day shift schedules.

Pay

The starting hourly pay range for this position is commensurate with experience: $17.19 - $22.92/hour (full pay range is $17.19 - $25.79).

Schedule

This position will be posted for a minimum of three days, subsequently until filled.