Medical Receptionist - Diabetes

About the Role

This position supports both call center and front desk responsibilities within our Diabetes team.

• Call Center: Handle incoming calls with a minimum 93% availability during scheduled hours. Meet department-specific agent expectations and follow defined guidelines and processes.
• Front Desk: Greet patients, collect co-pays, schedule follow-up appointments and referrals, and support departmental clerical duties.

Both areas ensure quality service through timely and courteous assistance and provide support to patients requesting care.

Schedule

Monday - Friday, 7:45 AM - 4:15 PM.

Responsibilities

• Handle incoming calls efficiently and professionally in a call center environment.
• Greet patients and provide courteous assistance at the front desk.
• Collect co-pays and schedule follow-up appointments and referrals.
• Support departmental clerical duties and maintain accurate records.
• Operate office equipment including telephones, headsets, PCs, printers, copiers, and fax machines.
• Promote and maintain good patient relations and confidentiality.

Requirements

• 6 months of related experience (education, experience, or equivalent combination).
• Accurate computer and keyboarding skills.
• Knowledge of age-related growth and development principles to ensure patient safety.
• Proficiency in operating telephone and headsets, PCs, printers, copiers, and fax machines.
• Ability to sit and key for long periods of time.

Preferred Qualifications

• Some medical background.
• Strong verbal and written communication skills.
• Human relations sensitivity and customer service skills.
• Listening and telephone etiquette skills.
• Knowledge of medical terminology.
• Comfort in asking patients for co-pays and race collection.
• Ability to work in a fast-paced and structured environment.

Benefits

• Competitive benefits package including medical and dental insurance.
• Retirement program.
• Paid time off.
• Insurance options.
• Tuition reimbursement.
• Employee assistance program.
• Onsite clinic.

About Us

At HealthPartners, we are a nonprofit, integrated health care organization providing health insurance in six states and high-quality care at over 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We combine research and education through HealthPartners Institute, training medical professionals and conducting innovative research to improve lives globally. We value diversity, inclusion, and hard work, fostering an environment that encourages new ways of thinking and celebrates differences.