Medical Receptionist

About the role

Tidewater Physicians for Women is a division of Mid-Atlantic Women’s Care with offices in Virginia Beach and Norfolk, Virginia. We offer comprehensive care for women of all ages, from young teens to women past menopause, with a team of experienced and qualified physicians, nurse practitioners, and counselors.

Responsibilities

• Maintains patient confidentiality.
• Reviews Athena task bucket.
• Faxes patient documents to Athena and verifies forms have been downloaded to patient’s chart.
• Maintains work area to ensure a healthy, organized work environment.
• Monitor and respond to voicemails.
• Monitor and respond to patient cases.
• Validates patient demographics at the time of check-in.
• Collections co-payments and other applicable payments before appointments.
• Participates in the insurance verification process and assists with billing as needed.
• Maintain reception area and lobby area in a neat, orderly, and clean condition at all times.
• Interacts with patients and visitors in a positive, pleasant, and professional manner.
• Answers incoming calls, schedules appointments, and directs to appropriate person and/or departments.
• Obtains necessary signatures and forms based on appointment type.
• Schedules follow-up visits for patients.
• Schedules appointments.
• Performs other duties as assigned.

Requirements

• Experience using Athena EMR.
• Experience working in an OB/GYN medical practice.
• Ability to communicate effectively with physicians and fellow co-workers.
• Demonstrates flexibility as a team member.
• Organized and able to manage time effectively.
• Able to multi-task and prioritize assignments.

What We Offer

• Paid Time Off accrued throughout the year, increasing with years of service.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible Spending Account (FSA).
• Health Spending Account (HSA).
• Short-Term Disability Insurance (STD).
• Long-Term Disability Insurance (LTD).
• Basic Life Insurance provided by the company for full time employees.
• Voluntary Employee Life Insurance.
• 401(K) with profit sharing and safe harbor contributions by the company.
• Company Observed Paid Holidays.