Receptionist

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. We provide integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth. Our capabilities include IT and technology solutions, document processing, administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.

About the role

As the Receptionist, you will be the welcoming face and voice of our organization. As the first point of contact for clients, visitors, and employees, you will play a crucial role in creating a positive and professional impression. This position offers an opportunity to be part of a dynamic team and contribute to the overall success of our company through excellent communication and organizational skills.

Responsibilities

• Front Desk Management
  • Greet visitors warmly and professionally, making them feel welcomed and attended to from the moment they arrive.
  • Efficiently handle phone calls, transferring calls to the appropriate personnel or taking messages accurately.
  • Respond to inquiries and requests from visitors and employees promptly, helping or directing them to the relevant departments or individuals.
• Client Relations
  • Ensure a seamless and pleasant experience for clients and guests visiting the premises.
  • Attend to client needs and special requests, demonstrating a high level of customer service and professionalism.
  • Maintain a friendly and approachable demeanor, addressing concerns and resolving issues in a timely manner.
• Communication Hub
  • Act as the central point of contact for internal and external communication.
  • Relay messages promptly and accurately to the intended recipients via various communication channels, including phone, email, or in person.
  • Keep track of appointments, meetings, and visitor schedules to facilitate smooth interactions within the organization.
• Administrative Support
  • Assist in sorting and distributing incoming mail, packages, and deliveries to the appropriate departments or personnel.
  • Organize and maintain office documents, records, and files to ensure easy accessibility and efficient retrieval.
  • Monitor and manage office supply inventory, replenishing items as needed to support smooth office operations.
• Facility Coordination
  • Collaborate with various departments to schedule and coordinate meetings, conferences, and company events.
  • Assist in booking and arranging facilities for these events, ensuring all necessary resources are available and set up as required.
• Security Awareness
  • Monitor access to the premises, verifying the identity of visitors and ensuring compliance with security protocols.
  • Respond to emergencies or security incidents calmly and promptly, alerting appropriate personnel or authorities as needed.
  • Participate in safety drills and training to maintain a secure and prepared workplace environment.
• Training
  • Actively participate in training programs, including utilization of the Cornerstone platform, to enhance knowledge and skills in the role of Receptionist.

Requirements

• High School Diploma or equivalent; college degree preferred.
• 3–5 years of reception experience, preferably in a financial services environment.
• Ability to understand client inquiries and provide effective responses.
• Experience using Microsoft Office products and applications.
• Understanding of the importance of delivering added value to clients.
• Strong team-player mentality with a positive attitude and ability to build relationships.
• Ability to maintain confidentiality and security of client information.
• Pleasant, professional, and cheerful disposition.
• Client-first mentality.
• Demonstrated accuracy and attention to detail.
• Strong organizational skills with the ability to multitask in a fast-paced, high-energy environment where priorities are constantly changing.
• Ability to use technology effectively.
• Good verbal and written communication skills.
• Solid decision-making skills within the scope of the position.
• Ability to meet deadlines and work under pressure.
• Strong prioritization, flexibility, and adaptability.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Pay

The compensation range for this role is up to $25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within this range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)