Medical Practice Manager (Multi-Specialty)

About the role

Avance Care is one of the largest networks of independent primary care practices in North Carolina, providing comprehensive physical, mental, and emotional health care. The Office Manager will provide comprehensive oversight of clinic operations, ensuring satisfaction of patients, staff, and providers in a busy, fast‑paced environment.

Responsibilities

• Complete daily, weekly, and monthly office manager checklists, reports, and documentation.
• Act as a liaison between the corporate office, clinic team, and external entities to ensure clear communication and workflow adherence.
• Handle patient complaints promptly with tact and compassion, involving relevant parties when required.
• Analyze operational business metrics to drive business and clinical quality outcomes.
• Ensure compliance with HIPAA and OSHA regulations, maintaining a safe environment for both employees and patients.
• Interact with vendors, suppliers, and other related entities as necessary.
• Manage practice locations, including equipment maintenance and preventative maintenance contracts in accordance with company policy and procedure.
• Conduct regular staff meetings to share information and address company updates.
• Manage employee scheduling, oversee time‑off requests, and ensure continuous shift coverage.

Qualifications

• Relevant degree (e.g., health administration, business, or related field).
• 3–5 years of experience in medical office supervision.
• Preferred certifications: Emergency Medical Technician (EMT‑Basic), Licensed Practical Nurse (LPN), Graduate of a Medical Assisting Program (MA), or Certified Medical Assistant (CMA).

Skills

• Excellent verbal and written communication.
• Proven leadership abilities.
• Strong commitment to confidentiality and integrity.
• Growth mindset with willingness to learn and adapt.
• Flexibility and resilience in a dynamic environment.
• Effective time management and workload prioritization.

Benefits

Comprehensive benefits package available on the first of the month following 30 days of employment.

Schedule

Full‑time position, Monday through Friday, with occasional after‑hours as needed.