Medical Office Scheduler II

About the role

Southeast Orthopedic Specialists is a regional leader in orthopedic medicine, dedicated to expanding access to five-star orthopedic care. We are seeking a Medical Office Scheduler to support our growing team at our Corporate Headquarters.

Responsibilities

• Schedule clinic appointments (consultations, follow-ups) using CPS/GE Centricity and the Scheduling Assistant tool.
• Collect and enter patient demographic, insurance, and medical information into CPS.
• Obtain patient demographic information and verify insurance eligibility to ensure accurate claims processing.
• Use templates, scheduling tools, and referral systems to schedule appointments.
• Confirm patient insurance eligibility at the time of scheduling.
• Process referrals through the referral system, contact patients to schedule, and import documents into patient charts.
• Answer and resolve incoming calls and requests promptly and accurately.
• Communicate patient concerns to leadership and triage messages to appropriate staff.
• Facilitate communication with referring providers to prepare patients for appointments.
• Collaborate with the referral coordinator team to enhance patient experience and ensure compliance with HIPAA guidelines.

Requirements

• High school diploma or GED, or equivalent working knowledge.
• Minimum two years of healthcare experience; prior call center experience preferred.
• Strong organizational and customer service skills; proficiency with computers and data entry.
• Working knowledge of Centricity Practice Management is a plus.

Qualifications

• Knowledge of medical terminology, ICD and CPT coding.
• Understanding of federal, state, and HIPAA privacy regulations.
• Experience scheduling patients in a clinical or medical practice setting.

Skills

• Effective verbal and written communication; strong interpersonal and listening skills.
• Outstanding customer service and telephone etiquette.
• Professionalism in appearance, communication, and maintenance of patient confidentiality.

Abilities

• Ability to multitask in a fast-paced environment.
• Ability to interpret patient demographic information and determine insurance eligibility.
• Consistent attendance and punctuality.
• Proficiency with technology (Outlook, Microsoft Office Suite, CPS/GE Centricity, Scheduling Assistant).
• Compassionate communication with patients, coworkers, management, and providers.

Work Environment

Normal office environment.

Physical/Mental Demands

• Requires sitting, standing, bending, lifting, and transferring activities typical of a normal office setting.
• Manual dexterity using a calculator and computer keyboard.