Medical Office Scheduler

Essential Functions

• Schedule clinic appointments including consultations, and follow-up visits, utilizing practice’s CPS/GE Centricity, and the Scheduling Assistant tool.
• Collect all pertinent demographic, insurance, and medical information and enter into CPS.
• Obtain patient demographic information and insurance eligibility; updates and confirms necessary information to allow processing of claims to insurance plans.
• Utilizes templates, scheduling assistant, and referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time appointment is scheduled.
• Successfully processes referrals through the referral system, contact patients to schedule appointment and import referrals/documents to patients’ chart.
• Answer and resolve all incoming calls and requests in a timely, accurate manner. Communicate with the director and/or supervisor about potential patient concerns. Triage and relay necessary messages to appropriate staff member.
• Facilitate communication with referring providers to ensure patient is prepared for activation upon arrival of their appointment.
• Participates in the daily operations of the processing patient appointment requests as a team, alongside the referral coordinator team members to enhance the patient experience and patient delight.
• Ensure strict confidentiality of all health records, member information and meet HIPAA guidelines.
• Other duties as assigned.

Education

• High school diploma/GED or equivalent working knowledge preferred.

Experience

• Minimum two years’ experience in the healthcare field is required and previous call center experience is preferred.

Knowledge

• Knowledge of medical terminology, ICD and CPT.
• Federal, state and HIPAA privacy regulations.
• Knowledge of scheduling patients in a clinic/medical practice setting.

Skills

• Effective verbal and written communication skills.
• Strong interpersonal, written and oral communications skills.
• Demonstrates outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
• Excellent interpersonal skills (tact, discretion and courtesy necessary to interact cordially and effectively at all times).
• Represents Southeast Orthopedic Specialists in a professional manner related to appearance, communication and the maintenance of patient confidentiality.

Abilities

• Ability to multi-task in a fast-paced environment.
• Ability to understand patient demographic information and determine insurance eligibility.
• Ability to have consistent attendance and punctuality.
• Ability to effectively incorporate the use of technology into day-to-day tasks (Outlook, Microsoft Office Suite, CPS/GE Centricity and Scheduling Assistant).
• Ability to communicate effectively and compassionately with patients, co-workers, management, and providers.

Qualifications

• HOPCo Mission, Vision and Values must be read and signed.