Medical Office Scheduler II

Benefits

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications

• Minimum 1 year of experience in the healthcare field is required
• Previous call center experience is preferred
• Excellent organizational skills and strong customer service orientation
• Strong background in computers and data entry
• Knowledge of medical terminology and insurance plans

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool
• Collect all pertinent demographic information, insurance information, and medical information
• Utilize scheduling tools and a referral system to schedule patient appointments
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled
• Utilize referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart
• Answer and resolve all incoming calls and requests in a timely and accurate manner
• Communicate with supervisor and/or leads about potential patient concerns
• Triage and relay necessary messages to appropriate staff members
• Participate in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team
• Ensure strict confidentiality of all health records and member information
• Meet HIPAA guidelines
• Perform other duties as assigned