Medical Office Scheduler II
Healthcare Outcomes Performance Co. (HOPCo) · Phoenix, AZ · 1 mo ago
HealthcareFull-time
About the role
Join our amazing Team!
Benefits
- Competitive Health & Welfare Benefits
- $43 monthly stipend for ancillary benefits
- HSA with qualifying HDHP plans and company match
- 401k plan after 6 months of service with company match (for part-time employees)
- Employee Assistance Program available 24/7
- Employee Appreciation Days
- Employee Wellness Events
Minimum Qualifications
- Minimum 1 year of experience in the healthcare field
- Previous call center experience preferred
- Excellent organizational skills and strong customer service orientation
- Strong background in computers and data entry
- Knowledge of medical terminology and insurance plans
Essential Functions
- Schedule clinic appointments including consultations and follow-up visits, using the EMR and scheduling tool
- Collect all pertinent demographic information, insurance information, and medical information
- Utilize scheduling tools and a referral system to schedule patient appointments
- Confirm patient eligibility with insurance plan at the time of appointment scheduling
- Utilize referral system to process referrals, contact patients to schedule appointments, and import referrals/documents into patient’s chart
- Answer and resolve all incoming calls and requests in a timely and accurate manner
- Communicate with supervisor and/or leads about potential patient concerns
- Triage and relay necessary messages to appropriate staff members
- Participate in the daily operations of processing patient appointment requests as a team alongside the pre-registration team
- Ensure strict confidentiality of all health records and member information
- Maintain compliance with HIPAA guidelines
- Perform other duties as assigned