Medical Office - Patient Services Representative (Full-time)

About the role

Be the first impression patients experience when they walk into the practice and be the first smile someone sees when they arrive. As a Patient Services Representative, you are the connection point between patients, providers, clinical teams, and billing.

Responsibilities

• Welcome patients with a warm and professional approach
• Answer calls, schedule appointments, and keep communication flowing smoothly
• Guide patients through questions about billing, procedures, policies, and services
• Prepare charts ahead of appointments and ensure everything is ready for a seamless visit
• Manage check out by verifying information, collecting payments, and completing accurate documentation
• Handle insurance verifications, authorizations, and referrals with attention to detail
• Keep records organized and up to date within the electronic health system
• Complete end of day responsibilities including balancing transactions and preparing reports
• Stay aware of patient flow and communicate delays clearly and calmly
• Help maintain a clean, safe, and welcoming office environment
• Support the team with additional responsibilities as needed

Qualifications

• A high school diploma or equivalent
• Experience in a medical office or familiarity with coding and billing is a plus
• Strong communication skills and a natural ability to help people feel at ease
• A knack for staying organized and handling multiple tasks with confidence

Pay

$16.00-$18.00 (wage is based on knowledge, skills, and experience)

Benefits

• 6.5 paid holidays each year
• Approximately 10 days of paid time off in your first year
• A full benefits package including health, dental, vision, and 401k
• Opportunities for growth and pay increases through a company paid certification program

Schedule

Primarily seated setting