Medical Office Coordinator-Stratham Pediatrics

About the role

Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network. At Core Physicians, you’ll find a supportive environment that values teamwork, innovation, and professional growth.

Schedule

Full Time, Day Shift 7:30am–4:30pm with Saturday and Sunday rotation required.

Responsibilities

• Provide administrative support to physician practice, clinical staff, and patients.
• Greet, check in, and check out patients; schedule appointments; answer telephones and take messages.
• Collect co-pays and patient balances; verify insurance eligibility; update patient demographics.
• Meet TOS payments, eligibility, and denial rate performance metrics as assigned.
• Post payment and adjustment transactions; balance daily journal and close batches every day.
• Prepare and deliver bank deposits in accordance with established policies and procedures.
• Mentor and train new staff as needed.
• Provide patient referrals (with physician direction) or ensure appropriate referrals have been obtained for required visits in specialty offices.
• Assign new patients to a provider and care team to establish a care partnership.
• Ensure scheduling consistency (continuity of care) for their care team.
• Follow all standard work protocols and complete order and referral reconciliation when asked.
• Demonstrate sensitivity to patient comfort, confidentiality, and concerns while maintaining a therapeutic environment.
• Provide coverage for other Core offices as requested.
• Perform other duties as assigned.

Requirements

• High school graduate or equivalent.
• 1–3 years of experience in a customer service environment.
• BCLS within 6 months of hire.

Benefits

• Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment.
• Career advancement opportunities and ongoing education support.
• Standard weekday schedule (Monday–Friday) with limited weekend or holiday rotations that promote teamwork and work-life balance across locations.
• Collaborative, physician-led organization that values input and innovation.
• Free onsite parking and convenient Seacoast New Hampshire locations.