Medical Office Coordinator (Dept. of Physical Medicine & Rehabilitation)

Responsibilities

• Professionally and efficiently handle incoming requests from patients and providers, ensuring issues are resolved promptly and thoroughly.
• Provide quality service and support in areas such as scheduling, registration, and care coordination.
• Carry out duties and responsibilities with limited supervision, making decisions and establishing work priorities as needed.
• Complete regular tasks without repeated instructions.
• Provide support for medical matters on behalf of physicians.
• Process activities in EPIC, including coordinating clinic follow-up for high-importance tasks.
• Respond to ad hoc patient inquiries and requests in a timely, professional, and courteous manner, communicating relevant information to and from the physician.
• Prepare to support clinic activities from home in case of JHU closure.
• Provide coverage for the Division front desk and telephone lines as needed or assigned.
• Provide back-up support coverage for lunches, illness, and other time-off requests as needed or assigned.

Requirements

• High School Diploma or equivalent.
• Two years of administrative experience.
• Knowledge of Microsoft Office applications.
• Knowledge of general medical terminology.

Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Epic experience.

Pay

Starting salary range: $16.60 - $29.50 hourly ($44,107 targeted).

Schedule

Monday to Friday, 8:30 AM – 5:00 PM.

Benefits

• Full-time employee group.
• Non-exempt FLSA status.