Medical Office Assistant
In a clerical role the Medical Office Assistant is the customer service liaison to each of our practices. The Medical Office Assistant greets each patient with courtesy and respect using exceptional communication skills. The purpose of this position is to provide our patients with a seamless experience while following all UHS Policies regarding registration, scheduling, insurance verification and billing. In a clinical role the medical assistant performs patient care tasks under the direction of a licensed nurse and/or nurse practitioner, clinical nurse specialist, physician, or other authorized health care provider.
Responsibilities
- Provide customer service as the liaison to patients in our practices
- Greet patients with courtesy and respect using exceptional communication skills
- Ensure a seamless patient experience by adhering to UHS Policies for registration, scheduling, insurance verification, and billing
- Perform patient care tasks under the direction of licensed healthcare providers (e.g., nurses, nurse practitioners, physicians)
- Collect patient information and data
- Assist physicians with procedures in a medical office or hospital setting
Requirements
- High school diploma or equivalent
- Graduate of an accredited medical assisting program or direct patient care experience, including but not limited to:
- Collection of patient information and data
- Patient interactions
- Assisting physicians with procedures in a medical office or hospital setting
- Documentation of current CPR certification required within 1 week of start of employment
Qualifications
- Previous experience in a walk-in, primary care, or specialty care setting (preferred)
- Certified Medical Administrative Assistant (CMAA) (preferred)
- Strong clerical background with excellent computer skills (preferred)
Pay
$17.19 - $24.42 per hour, depending on experience. Candidates may be eligible for a sign-on bonus of up to $2,500.
Schedule
- Primary Work Shift: Day
- Regular Scheduled Weekly Hours: 40
Benefits
- Comprehensive Benefits for Life & Family
- Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week
- Flexible plan options and coverage tiers
- Discounted childcare through Bright Horizons
- Voluntary benefits like pet insurance, legal services, and identity theft protection
- Well-Being & Financial Security
- Paid Time Off (PTO) accrual starting from day one
- 403(b) retirement plan with company match
- Flexible spending accounts
- Access to financial advisors
- Up to $400/year in wellness rewards
- 24/7 Employee Assistance Program (EAP) counseling and virtual mental health support
- Food pantry and PTO donation program
- Professional attire through the Classy Closet
- Growth & Development
- Access to 100,000+ online courses
- Leadership programs and tuition reimbursement
- Clinical ladders and internal mobility opportunities
- Continuous compensation reviews to ensure market competitiveness and internal equity
- A Culture of Connection
- Engagement Councils and peer recognition programs
- Team events like trivia, trunk-or-treat, volunteer days, staff choir, and seasonal celebrations
- Initiatives like "Walk in my Shoes" for senior leaders to foster belonging and collaboration
- Location & Lifestyle
- Affordable living in New York’s Southern Tier
- Four-season recreation opportunities
- Top-rated schools and minor league sports
- Close-knit community with access to craft breweries
- Proximity to the Finger Lakes, Catskills, and major Northeast cities
About the Organization
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier. UHS comprises four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. Serving two-thirds of the region’s population, UHS generates $1.3 billion in annual economic impact and employs over 6,300 employees and providers. Guided by values of Compassion, Trust, Respect, Teamwork, and Innovation, UHS is dedicated to improving the health and well-being of the communities it serves.