Medical Office Assistant

About the role

As the Medical Office Assistant, you will serve as a key member of the healthcare team, ensuring efficient front office operations and a positive patient experience. You will support clinical workflow through accurate scheduling, documentation, billing processes, and coordination of care while maintaining professionalism and confidentiality at all times.

About Wilson Primary Care

Wilson Primary Care proudly serves Wilson County and nearby communities, and is dedicated to providing high-quality, innovative healthcare. Accredited by The Joint Commission, it offers a wide range of services, including cancer care, cardiac care, orthopedics, imaging, and surgical services.

Responsibilities

• Provide comprehensive front office support, including scheduling and registering patients, verifying insurance, managing referrals and pre-certifications, and maintaining accurate electronic medical records.
• Deliver professional, compassionate customer service while serving as the first point of contact and managing administrative duties such as filing, data entry, scanning, and incoming communications.
• Post charges, code fee slips, collect co-pays, deductibles, and outstanding balances, and assist with end-of-day balancing and deposit preparation.
• Review provider orders prior to patient departure and coordinate referral appointments to ensure continuity of care.
• Obtain informed consent for invasive procedures and maintain compliance with HIPAA, infection control, and clinic policies.
• Maintain clean, organized, and fully stocked examination rooms and front office areas to support efficient clinic flow.
• Monitor, reorder, stock, and troubleshoot medical supplies and equipment to minimize operational disruptions.

Requirements

• High school diploma or equivalent required.
• Strong critical thinking skills with the ability to exercise sound judgment and make timely decisions.
• Ability to work independently with minimal supervision while maintaining accuracy and efficiency.
• Ability to remain calm, professional, and effective in a fast-paced or high-stress healthcare environment.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
• Effective verbal and written communication skills with a patient-centered approach.
• Proficiency in computer applications and electronic medical record (EMR) systems, with a strong understanding of confidentiality and HIPAA standards.

Benefits

• Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Tuition Reimbursement: Available for full and part-time employees to further education.

Schedule

Part Time

About Wilson Medical Center

Wilson Medical Center is committed to always providing excellent care to our community. Our 294-bed facility has provided services to residents of Wilson County and surrounding communities for more than 55 years. We offer an array of services, including orthopedics, cardiology, general surgery, women's care, emergency medicine, imaging and much more. We also have nine multi-specialty physician clinics, a wound center, radiation oncology center, outpatient imaging center, a rehabilitation and nursing care center and a 5-star day care.