Medical Office Assistant

About the role

Join our team as a Medical Office Assistant at Riderwood Village by Erickson Senior Living. In this role, you will be the first point of contact for patients, greeting them and gathering initial information, including contact and insurance details. You will also provide essential administrative support to ensure that every patient receives top-notch care and service.

Responsibilities

• Receive and schedule patients at the front desk as well as answering the phone taking accurate messages.
• Answer multi-line phone while documenting concise messages from internal/external customers.
• Manage the uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow-up as necessary to ensure receipt.
• Accurate scanning and placement of documents into patient charts and labeled correctly to include attaching reports to referral/order in order to close the referral loop.
• Verify Insurances prior to appointment (to include manual verification, if needed); Add/Update Insurance information into the system.
• Daily reminder calls to patients for upcoming appointments.
• Aid in the completion of Visit Prep forms to ensure efficient provider visit.
• Partner with other departments/Specialists to assist in the coordination of care when needed.
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors.

Requirements

• Minimum of 1 year of front medical office experience required.
• Ability to use of multi-line electronic telephone system.
• Basic Computer skills.
• Excellent communication skills.
• Filing/charting and documenting accurate patient records.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.

Skills

• Excellent communication skills.
• Basic computer skills.
• Filing/charting and documenting accurate patient records.

Benefits

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options.
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401k for all team members 18 and over with a company 3% match.
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age.
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones.
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

Pay

$22-23 per hour commensurate with experience.

Schedule

Hours vary based on department needs.