Medical Office Assistant

About the role

This position facilitates medical record requests, assists with daily closing procedures, greets and directs patients, answers the telephone, schedules and confirms appointments, collects required documents, obtains insurance authorizations, processes payments, and establishes patient payment plans.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collections required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Requirements

The ideal candidate will have 1+ years of related experience.

Qualifications

• High School Grad or Equiv

Skills

N/A

Benefits

N/A

Pay

$14.99 - $23.99

Schedule

Full time, 36-40 hours per week, Monday through Thursday 8am-5pm, Friday 8am-12pm