Medical Management Coordinator - Part Time

One Love Agency is seeking a dependable, organized, and compassionate Medical Management Coordinator to support our medical management team within a mental health and behavioral health setting. This role works closely with medical providers, patients, pharmacies, insurance companies, and other members of the treatment team to ensure efficient medical management services and timely, professional patient support.

Responsibilities

• Support medical providers with day-to-day administrative and clinical office needs.
• Coordinate and schedule medical management appointments.
• Communicate with patients regarding appointments, follow-ups, medication-related questions, and provider instructions.
• Assist providers with prescription refill requests and pharmacy communication.
• Contact pharmacies regarding prescriptions, medication availability, and related issues as directed by the provider.
• Assist with prior authorizations and insurance-related requests.
• Verify patient insurance coverage and assist with obtaining necessary authorization information.
• Maintain accurate and timely patient records and documentation.
• Assist with obtaining required patient forms, consents, treatment agreements, and other documentation.
• Track provider follow-up appointments and assist with ensuring patients remain engaged in recommended medication-management appointments.
• Communicate provider instructions to patients and other appropriate members of the treatment team.
• Assist with coordination between medical providers, therapists, case managers, and other agency staff.
• Handle confidential patient information in accordance with HIPAA and agency policies.
• Assist with medical management paperwork, reports, forms, and administrative tasks.
• Monitor incoming messages and route clinical questions to the appropriate provider.
• Maintain organized records and follow established agency procedures.
• Provide professional and compassionate customer service to patients and families.
• Perform other administrative duties related to medical management as assigned.

Requirements

• High school diploma or equivalent.
• Previous experience in a medical office, behavioral health, mental health, healthcare, or administrative setting preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while also functioning effectively as part of a team.
• Strong attention to detail and ability to follow established procedures.
• Basic computer skills and ability to learn electronic medical record and scheduling systems.

Preferred Qualifications

• Experience working with psychiatric or behavioral health providers.
• Experience with medication management.
• Experience communicating with pharmacies and insurance companies.
• Experience with prior authorizations or insurance verification.
• Familiarity with HIPAA requirements and behavioral health documentation.
• Experience with electronic health records.

Skills

• Reliable and professional
• Organized and detail-oriented
• Comfortable communicating with patients and healthcare professionals
• Able to prioritize multiple responsibilities
• Compassionate and patient-focused
• Comfortable handling confidential information
• Able to follow instructions and established procedures
• Strong team player with a positive attitude
• Comfortable working in a mental health and behavioral health environment

Benefits

• Opportunity for advancement
• Paid time off
• Training & development

Schedule

Part-time, approximately 15-20 hours per week. Schedule will be set based on provider availability and the needs of the medical management department.