Medical III Receptionist

About the role

This position involves handling incoming calls in a Call Center environment with a minimum 93% availability during scheduled hours. Employees will also provide front desk support, including greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and performing departmental clerical duties. The role ensures quality service through timely and courteous assistance to patients.

Schedule

Monday - Friday daytime hours, with some Saturdays. Shifts vary:

• 7:15 AM - 3:45 PM
• 7:30 AM - 4:00 PM
• 7:45 AM - 4:15 PM
• 8:00 AM - 4:30 PM

Saturday shift is 7:45 AM - 12:00 PM, approximately once every 6 weeks, depending on staffing. The team rotates between the Saint Louis Park front desk, Wayzata front desk, and call center.

Responsibilities

• Handle incoming calls while maintaining a minimum 93% availability during scheduled hours.
• Meet department-specific agent expectations regarding performance metrics.
• Follow defined guidelines and processes of the department.
• Greet patients, collect co-pays, and schedule follow-up appointments and referrals.
• Support departmental clerical duties.
• Provide quality service through timely and courteous assistance.

Requirements

• 6 months of related experience (or equivalent combination of education and experience).
• Accurate computer/keyboarding skills.
• Knowledge of age-related growth and development principles to ensure patient safety.
• Proficiency in operating telephone and headsets, PC, printer, photocopier, and fax machine.
• Ability to sit and key for long periods of time.

Preferred Qualifications

• Some medical background.
• Strong verbal and written communication skills.
• Human relations sensitivity and customer service skills.
• Listening and telephone etiquette skills.
• Knowledge of medical terminology.
• Comfort in asking patients for co-pays and race collection.
• Ability to promote and maintain good patient relations and confidentiality.
• Ability to work in a fast-paced and structured environment.

About Us

At HealthPartners, we believe in the power of good—good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improves lives around the world. Everyone is welcome, included, and valued at HealthPartners.

Benefits

As a HealthPartners colleague, we offer a comprehensive range of benefits to support every aspect of your life, including:

• Health benefits.
• Time off.
• Retirement planning.
• Continuous learning opportunities.

Our goal is to help you thrive physically, mentally, emotionally, and financially so you can continue delivering exceptional care.