Receptionist, Medical III

About the role

Employees in this role handle incoming calls in a Call Center environment and support patients in a department setting.

Responsibilities

• Answer incoming calls in queue and support department internal lines.
• Transfer calls accurately.
• Use provided scripts to support patient interactions.
• Review and understand individual and team measures that support service goals.
• Direct emergency calls in an appropriate manner according to department guidelines.
• Greet and direct patients to appropriate patient care areas.
• Perform patient check-in functions.
• Complete necessary paperwork to support the patient visit.
• Complete the closing process for collection of payments and co-pays.
• Conduct patient reminder calls or prepare written notification for scheduled appointments.
• Establishes and maintains department files and providers’ schedules.
• Keeps patients informed of office delays.
• Follow department’s emergency walk-in process.
• Schedule appointments according to provider rules and guidelines.
• Confer with patient to obtain and confirm pertinent billing and demographic information.
• Complete the registration process in an accurate manner.
• Direct patients with insurance questions/concerns.
• Provide information to patients regarding locations and services.
• Supports referral process.
• Documents service requests.
• Affirm excellent proficiency in customer service skills.
• Promote and maintain good patient relations and confidentiality.
• May act as a mentor for new hires.
• Supports and collects information for process improvement initiatives.
• Supports and participates in the team environment that allows clear communication, positive support, and innovation.
• Maintains neat and professional work area respectful of team members.
• Performs other duties as assigned.

Requirements

• 6 months related experience.
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Qualifications

• Some medical background preferred.
• Strong verbal and written communication skills.
• Human relations sensitivity and customer service skills.
• Listening and telephone etiquette skills.
• Medical terminology knowledge desirable.
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.
• Ability to key for long periods of time.

Skills

• Accurate computer/keyboarding skills.
• Knowledge of age-related growth and development principles.
• Proficiency in the operation of various medical equipment.
• Effective communication and interpersonal skills.
• Customer service and patient care skills.
• Medical terminology knowledge.
• Ability to manage multiple tasks and prioritize effectively.
• Time management and organizational skills.

Benefits

Designed To Support Your Total Health

• Comprehensive health benefits.
• Time off.
• Retailment planning.
• Continuous learning opportunities.