Medical Group Scheduler

Location Address: 2200 W 21st Street Clovis, NM 88101-2011

About the role

Coordinate every step of the patient journey while creating a seamless, exceptional experience. In this role, you will serve as a key point of connection for patients by scheduling appointments, managing referrals, updating patient information, and supporting advanced access initiatives to ensure timely, efficient care. Your attention to detail, customer-focused mindset, and ability to keep care moving forward will make a meaningful impact on both patients and care teams every day.

Responsibilities

• Coordinate and schedule patient appointments, provide appointment instructions, and support timely access to care.
• Monitor schedules, identify and resolve scheduling issues, place reminder calls, and assist with rescheduling missed appointments.
• Verify patient demographic and insurance information to ensure accurate records.
• Serve as a primary point of contact for patients and providers by answering calls, responding to inquiries, and routing information appropriately.
• Manage referrals in Epic, initiate approved referral processes, and assist patients with referral-related questions.
• Support Advanced Access scheduling by partnering with providers and clinical teams to optimize patient access and same-day appointment availability.
• Maintain HIPAA compliance when handling patient information and documentation.
• Address patient concerns professionally, document feedback, and work toward timely resolution.
• Follow EMTALA guidelines when handling urgent or special-call situations.
• Participate in team and departmental meetings to support operational excellence and continuous improvement.

Qualifications

Required Qualifications

• High school diploma or GED required.
• Minimum of 9 months of experience in an office, healthcare, customer service, or related environment.
• Ability to successfully complete Epic Scheduling competency requirements within 90 days of hire.

Preferred Qualifications

• One or more years of experience in a healthcare provider office, call center, or similar customer-focused environment.
• Experience managing appointments, patient scheduling, referrals, and customer inquiries in a fast-paced setting.
• Strong communication, organizational, and customer service skills with a commitment to delivering an exceptional patient experience.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness: Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Pay

Pay Range: Minimum Offer $16.37 – Maximum Offer $24.89

Schedule

Work Shift: Days (United States of America)

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities,