Medical Front Office - Patient Service Specialist - Float

About the role

When patients enter our outpatient physical therapy center in Franklin, we want them to have an exceptional experience—starting at the front desk. As a Patient Service Specialist, you’ll manage both the patient side and the business side of our center, making a meaningful impact on every patient’s care experience even before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and details about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Requirements

• Minimum High School Diploma or GED.
• Preferred: Previous therapy experience or healthcare experience.

Schedule

Monday - Friday (3 evenings until 6pm per week).

Pay

$16.00 - $18.00/hour (pending experience).

Benefits

• Start Strong: Mentorship and orientation programs to ensure a successful transition.
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance.
• Your Health Matters: Comprehensive medical, prescription, vision, and dental plan offerings.
• Invest in Your Future: Company-matching 401(k) retirement plans, as well as life and disability protection.