Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy center in Cartersville, we want them to have an exceptional experience - starting at the front desk. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

• High School Diploma or GED
• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience

Preferred Qualifications

• Insurance Verification Experience
• 1 Year of Scheduling Experience
• Customer Service Experience

Benefits

• Mentorship and orientation programs to ensure a successful transition
• Generous PTO to maintain a healthy work-life balance
• Comprehensive medical/RX, health, vision, and dental plan offerings
• Company-matching 401(k) retirement plans as well as life and disability protection

Pay

Starting at 16/hr (pending experience)

Schedule

Monday through Thursday (8am to 5pm) & Friday (8am to 4pm)