Medical Front Office - Patient Service Specialist

About the role

As a Patient Service Specialist, you will manage both the patient side and business side of our outpatient physical therapy centers. Your impact on every patient's care experience begins even before they enter the waiting room.

Responsibilities

• Greet and register patients and provide information about their visit and next appointment
• Schedule patient appointments in person and via phone
• Communicate with parties such as attorney offices, insurance companies, translation companies, operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Requirements

• High School Diploma/GED required
• One year of front desk experience
• One year of scheduling experience

Qualifications

• Insurance verification experience preferred

Skills

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office applications

Benefits

• Comprehensive benefits package
• Company matching 401(k) plans
• Industrywide unmatched continuing education (CEU) program with unlimited access to CEU courses, national certifications and more
• Indefinite student debt benefit program
• Competitive compensation with annual performance reviews

Pay

$17.50 - $18.00/hour (based on experience)

Schedule

Weekdays - Monday through Friday

Why Join Us

• Comprehensive benefits package
• Company matching 401(k) plans
• Industrywide unmatched continuing education (CEU) program with unlimited access to CEU courses, national certifications and more
• Indefinite student debt benefit program
• Competitive compensation with annual performance reviews