Patient Service Specialist

About the role

Join Cleveland Clinic’s Martin South Hospital, where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family-oriented. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County.

Responsibilities

• Greet patients and collect registration information
• Assist with wayfinding and transporting patients, when needed
• Support the Emergency Department and Outpatient Admitting
• Investigate, triage, and resolve patient issues using the HEART model
• Create a welcoming and professional environment, ensuring stellar patient experiences
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services
• Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers
• Enter and maintain confidential patient information
• Recruit, enroll, and educate patients on MyChart and Appointment Pass
• Process the workflow for the day
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service
• An Associate’s Degree and one year of experience
• A Bachelor’s Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays

Qualifications

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrate personal computer keyboard skills

Skills

• Dexterity sufficient to operate a PC and other office equipment
• Extended periods of standing, walking, or sitting
• Good visual acuity through normal or corrected vision
• Navigate various locations and function in a fast-paced, hectic environment
• Ability to lift and transport up to 25 pounds

Benefits

This role offers a comprehensive, proactive, and "Patients First" experience for patients and visitors, creating a welcoming and professional environment. It supports front-end technology utilization, processes workflows, and engages in patient outreach activities.

Pay

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.