Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Requirements

• A High School Diploma/GED is required

Qualifications

• Health Care Experience is preferred

Skills

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Ability to communicate effectively with various stakeholders

Benefits

• TBD

Pay

• $18.00 - $20.00/hour (based on experience)

Schedule

• Weekdays, TBD