Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy center in Easley, we want them to have an exceptional experience—starting at the front desk. As a Patient Service Specialist, you’ll manage both the patient side and business side of our center, making a meaningful impact on every patient’s care experience from the moment they arrive.

Responsibilities

• Greet and register patients, providing information about what to expect during their visit and details about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Requirements

• High School Diploma or GED
• 1 year of front desk experience
• Insurance verification experience (preferred)

Preferred Qualifications

• 1 year of medical office experience
• Healthcare experience

Benefits

• Start Strong: Mentorship and orientation programs for a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical, prescription, vision, and dental plans
• Invest in Your Future: Company-matching 401(k) retirement plan, life insurance, and disability protection

Pay

$18/hour (pending experience)

Schedule

Full-time, weekdays with varying shifts