Patient Service Specialist

About The Opportunity

We are seeking a reliable and customer-focused Patient Service Specialist to support a busy outpatient healthcare clinic in Vienna, VA. This role serves as the first point of contact for patients and is responsible for managing front desk operations, scheduling appointments, patient registration, insurance verification, and providing exceptional customer service. This is an excellent opportunity for someone with healthcare administrative or medical front desk experience who is looking for long-term career growth within a stable and supportive environment.

Key Responsibilities

• Patient Registration & Front Desk Support
  • Welcome patients and manage check-in/check-out processes
  • Register new patients and update patient demographics
  • Schedule and confirm appointments
  • Maintain accurate patient records within the EMR system
• Customer Service
  • Answer incoming phone calls and assist patients with questions
  • Provide friendly and professional support to patients and visitors
  • Address patient concerns and direct inquiries appropriately
• Administrative Duties
  • Verify insurance information and coverage
  • Document patient information and provider notes in the EMR system
  • Assist with patient accounts and general office functions
  • Coordinate follow-up appointments and referrals as needed
• Multitasking & Office Coordination
  • Support providers and clinic staff throughout the day
  • Balance phone calls, patient interactions, and administrative tasks simultaneously
  • Ensure smooth daily front office operations

Required Qualifications

• Previous customer service experience
• Medical office or healthcare experience
• Front desk or receptionist experience
• Patient registration experience
• Insurance verification knowledge
• Experience using EMR/EHR systems
• Strong computer and data entry skills
• Excellent communication and organizational skills
• Reliable attendance and punctuality

Preferred Qualifications

• Knowledge of medical terminology
• Patient check-in/check-out experience
• Prior authorization experience
• Medicaid or insurance processing experience
• Call center or inbound phone support experience

Ideal Backgrounds

Candidates with experience in the following roles are encouraged to apply:

• Patient Service Specialist
• Medical Receptionist
• Medical Front Desk Representative
• Patient Registration Specialist
• Healthcare Customer Service Representative
• Medical Office Assistant
• Administrative Coordinator
• Call Center Representative (Healthcare)

Why Consider This Opportunity?

• Contract-to-hire opportunity with long-term growth potential
• Stable Monday–Friday schedule
• Supportive team environment
• Opportunity to grow into healthcare administration roles
• Gain valuable experience within a patient-centered healthcare setting

What We're Looking For

The ideal candidate is dependable, professional, comfortable multitasking in a fast-paced environment, and passionate about providing excellent patient care and customer service. Reliability and attendance are extremely important, as this individual will be responsible for opening and supporting the front office each day.

Job Type & Location

This is a Contract to Hire position based out of Ashburn, VA.

Pay and Benefits

The pay range for this position is $19.00 per hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ashburn, VA.

Application Deadline

This position is anticipated to close on Aug 8, 2026.