Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy center in Raleigh, we want them to have an exceptional experience - starting at the front desk. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

• High School Diploma or GED
• 1 Year of Front Desk Experience

Preferred Qualifications

• Insurance Verification Experience

Pay

Starting at $19/hour (pending experience)

Schedule

Weekdays - 8am to 5pm

Benefits

We offer benefits which support the financial, work/life and emotional well-being of you and your family members. PRN / Part-time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year.