Medical Front Office - Patient Service Specialist

About the Role

When patients enter our outpatient physical therapy center in Lexington, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• Insurance Verification Experience

Preferred Qualifications

• 1 Year of Medical Office Experience
• Health Care Experience

Benefits

• Start Strong: Mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Schedule

Monday/Wednesday/Friday (7am to 4pm) & Tuesday/Thursday (8am to 5pm)

Pay

$18/hour (Pending experience)