Medical Front Office - Patient Service Specialist

About the role

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That’s where you come in.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Requirements

• High School Diploma/GED required

Qualifications

• Preferred Qualifications:
• Insurance Verification Experience
• 1 Year of Front Desk Experience
• 1 Year of Scheduling Experience

Skills

• Excellent customer service skills
• Strong organizational and multitasking abilities
• Ability to communicate effectively with various stakeholders

Benefits

• Flexible schedule
• Part-time employment

Pay

• $20.00 - $22.00/hour (based on experience)

Schedule

• Weekdays - Monday through Friday
• Evening Hours