Medical Front Office

Patient Service Specialist

Hours: vary between Monday - Friday 7am - 7pm
Full Time
Compensation depends upon candidate’s years of experience and internal equity.
Starting salary: $18 - $25 per hour based off experience
Benefits:
Health, Dental, and Vision insurance;
Life insurance;
Prescription coverage;
Paid Time Off (PTO) and Extended Illness Days (EID);
A 401(k) retirement plan with company match;
Short and Long Term Disability;
Personal and Family Medical Leave;
PSS Ladder Program;
Eligibility and effective dates vary

Tasks

• Check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.
• Captures patient appointments, minimizing cancellations and supporting treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explaining benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all requests for information from patients, other departments, and physicians.
• Maintains office, orders supplies, and manages mail.
• Willingness to adjust schedule to center needs.
• Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required.
• Preferred: Customer service experience, knowledge of insurance verification, healthcare, medical, or dental office administration.