Medical Front Office

About the role

NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast-paced setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.

Responsibilities

• Act as the first point of contact for patients in the clinic and keep patients and families informed of wait times.
• Monitor the flow of patients, including placing patients into rooms as needed.
• Process patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts.
• Obtain personal and insurance data from the patient and input information into the EMR system.
• Complete all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepare daily deposit, reconciliation, and daily statistical information.
• Ensure an adequate stock of front office supplies and proper functioning of equipment.
• Answer telephone utilizing quality customer service skills.
• Ensure patient waiting area and restrooms are clean and reflect a positive image of NextCare.
• Manage patient appointments scheduled via the NextCare website.
• Notify back office immediately of any urgent medical concerns a patient may be experiencing.
• Educate patients on services offered by NextCare for their current or next visit.
• Promptly notify the Clinic Manager of any patient or employee safety concerns.
• Maintain established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Participate in education programs and attend meetings as required.
• Participate in the orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by Company policy to include assisting back office team members within scope of practice.

Qualifications

• Minimum of a high school diploma or GED is required.
• Minimum two years experience in registration or front office in a physician's office, hospital emergency department and/or urgent care setting.
• Typing and computer proficiency in Windows-based software.

Skills

• Ability to multi-task.
• Provide quality customer service.
• Prioritize and critical thinking.

Benefits

• Medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits.
• 401(k) Plan benefits for employees of all statuses.
• Shift differential benefits for employees in select positions.