Medical Front Office

About the role

Bright Futures Psychiatry is a 100% PMHNP female‑owned practice founded by an Air Force Veteran in the Broadmoor area of Colorado Springs. The practice’s mission is to remove barriers for providers so they can focus on delivering high‑quality mental health care. The culture is collaborative and supportive, with a client‑centered approach that empowers staff to practice at the top of their licensure while maintaining work‑life balance through flexible scheduling options.

Responsibilities

• Check clients in and out using the E.H.R. system
• Collect co‑pays and co‑insurance
• Open and close daily batches
• Balance end‑of‑day closeout
• Update client demographics (photo, address, phone number, insurance cards) and upload insurance cards to the E.H.R.
• Schedule and reschedule visits, providing a 10‑minute call‑ahead for onsite and telehealth appointments
• Prepare no‑show and late‑cancellation letters/emails
• Manage technical difficulties, team chats, transfer calls, E.H.R. messaging, and informational emails
• Perform other duties as assigned

Requirements

• High school diploma or GED required
• Ability to remain calm under pressure and handle competing priorities
• Working knowledge of behavioral health preferred
• Versatility, flexibility, and enthusiasm for changing priorities
• Good judgment, detail‑oriented, highly organized, and able to make timely, sound decisions
• Maintain confidentiality at all times
• Preferred: Basic Life Support certification (active AHA Provider Certification)

Pay

Pay rate: $17.46‑$21.34 per hour, based on experience.

Benefits

• Medical, dental, and vision insurance (company covers a generous portion)
• 401(k) with 5% employer match
• Paid time off, paid organizational holidays, paid floating holidays, and paid sick leave
• Student loan reimbursement program
• Continuing education fund
• Bonus program

Schedule

Flexible scheduling options are available, including in‑office, remote, or hybrid arrangements depending on the role.