Medical Front Office

About the role

A Patient Service Specialist (PSS) provides exceptional customer service in a fast-paced outpatient rehabilitation setting.

Responsibilities

• Coordinate patient appointments and support treatment adherence
• Register patient information accurately in electronic records
• Verify insurance, obtain authorizations, and explain benefits and financial responsibilities
• Collect patient payments at visits
• Manage medical documents through scanning and filing
• Reconcile charges and ensure accurate claim processing
• Respond to patient, department, and physician inquiries
• Maintain office supplies and manage mail
• Adjust schedule as needed and attend meetings or training
• Travel to other centers when necessary

Requirements

• High school diploma or GED required

Qualifications

• Preferred experience in customer service, insurance verification, or healthcare office administration

Skills

• Attention to detail
• Ability to work efficiently in a dynamic environment
• Strong communication skills