Medical Front Office

Patient Service Specialist - Float

Hours: vary between Monday - Friday 7am - 7pm Per Diem (As Needed)

• Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.
• Captures patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.

Attends all mandatory meetings and in-service education programs.

Travels to non-home location center or other site for coverage when necessary.

HS diploma or GED is required

Preferred Experience:

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration