Medical Assistant Specialties MULTIPLE Specialties

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are looking for Medical Assistants in Cardiology, Gastroenterology, Neurology, OBGYN, and Pulmonary specialty offices at our locations in Duxbury, Plymouth, and Sandwich.

About the role

The Medical Assistant provides high-quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. This role respects the beliefs of all patients and team members and reports to the Practice Manager.

Responsibilities

• Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long-term empathetic relationships with patients, families, and colleagues.
• Assists patients over the course of their visit: facilitates timely flow, informs patient and provider of any delays, engages with patient on visit reason, updates medication and allergy lists, reviews screening questions (e.g., PHQ-9), and acts as liaison between patient and practice staff.
• Communicates clearly with patients and team: provides hand-off to provider entering the exam room (e.g., reason for the visit, abnormal vitals, patient stories).
• Performs medical assisting duties under proper supervision, including obtaining vital signs, height, and weight measurements; performing EKGs, point-of-care testing, phlebotomy, administering immunizations (certified MAs only), and assisting during routine procedures.
• Leads conversations to meet quality and population health goals through outreach and health coaching. Monitors practice activity, identifies and addresses patients with health maintenance or chronic disease management needs, and assists with related data gathering and basic health coaching.
• Monitors, orders, and maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates. Adheres to control standards and maintains an unobstructed area for patient access.
• Works within the electronic health record system (EHR) to queue prescription renewals, add new medications, enter/scribe orders for tests or appointments, and accurately document tasks for proper billing.
• Schedules diagnostic and lab tests, verifies patient insurance (including prior authorizations, referrals, and pre-certifications), and accommodates patient and provider needs.
• Identifies OSHA compliance issues, ensures patient safety practices, reports adverse patient events and near misses, and protects Patient Health Information (PHI) for treatment, payment, and operations (TPO).

Requirements

• High School diploma or GED required. Bachelor's degree in Health Science preferred.
• 0-1 years of related work experience required.
• Demonstrated Medical Assistant (MA) competencies within one year of hire.
• Basic familiarity with computers and ability to navigate web-based applications.

Qualifications

Preferred qualifications and certifications:

• Medical Assistant Certificate, Certified Nursing Assistant, EMT Basic License, or Phlebotomy Certificate.
• Certified Medical Assistant.

Skills

• Decision Making: Ability to make decisions based on specific instructions, standard practices, and established procedures with little or no supervision.
• Problem Solving: Ability to address routine, somewhat repetitive problems by following clear directions and identifying opportunities for process improvements.
• Independence of Action: Ability to follow general instructions and procedures; work is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies.
• Team Work: Ability to work collaboratively in small teams to improve operations by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service in a professional, respectful manner, using active listening and problem-solving skills. Ability to remain calm in stressful situations.
• Age-Based Competencies: Competency in providing patient care to neonatal (birth to 6 months), youth (6 months to 16 years), young adult (16-30 years), middle age (30-60 years), and elderly (60+ years) populations.

Schedule

Monday to Friday day shift, with per diem opportunities available (no weekends or holidays).

Pay

The pay range for this position is $21.00 - $28.26 per hour. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, certifications, geography, job responsibilities, and other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime, and other additional pay practices.

Work Environment

• Social/Environmental Requirements: Work requires close attention to task for accuracy. Routine is consistent, but judgment is needed to respond to events several times a week.
• Potential Exposures: Daily exposure to adverse environmental conditions, including protective equipment use (respirator, earplugs, mask, gloves, eyewear). Potential exposure to infectious diseases, airborne pathogens, and bloodborne pathogens.
• Health Care Worker Status: HCW1: Regular, day-to-day contact with patients, both face-to-face and hands-on (close contact within three feet for at least five minutes).
• Sensory Requirements: Close work (paperwork, visual examination), color vision/perception, visual clarity <3 feet, ability to distinguish hot/cold, sharp/dull, smell, conversation, monitoring equipment, telephone use, and background noise.

Physical Requirements

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds frequently.
• Job is physical; requires frequent sitting, walking, standing, bending (neck and waist), and twisting (neck and waist).
• Frequent use of both hands for power grasping, fine manipulation, pushing/pulling, keyboard use, and reaching below shoulder height.
• Frequent lifting and carrying of items up to 10 lbs.
• Occasional reaching above shoulder height, pushing items up to 10 lbs, and pushing items up to 25 lbs.
• Rare lifting and carrying of items up to 25 lbs or 50 lbs, pushing items up to 50 lbs, and assisting with pushing a wheelchair or wheeled bed containing a patient weighing up to 250 pounds.

As a health care organization, Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.