Medical Assistant/Referral Coordinator-San Diego

About the role

Join Our Innovative Team as a Medical Assistant at Human Longevity Inc.

Human Longevity Inc. (HLI) is on a mission to redefine the future of healthcare. We combine cutting-edge genomics, artificial intelligence, and big data to build the world's most advanced database of human health data, including whole genome, phenotype, and clinical information. By applying the power of machine learning, we’re unlocking new ways to understand and improve human health.

Founded in 2013 by pioneers in genomics and stem cell therapy, HLI is in the heart of San Diego (South San Francisco), CA, and has expanded globally. As we continue to grow, we are pioneering a new era of longevity and preventive healthcare, offering advanced health solutions and personalized care through our state-of-the-art HLI Clinic centers.

Responsibilities

• Client Interaction & Coordination: Be the welcoming voice of HLI, routing calls promptly and efficiently while managing client schedules and appointment follow-ups.
• Support the Medical Team: Work closely with other clinical staff and team members to provide on-site care including back-office and front-office duties.
• Own the Client Experience: Lead the client throughout the HLI clinical visit and coordinate the final wrap-up phase making sure clients feel confident in their care and are equipped with next steps for their health journey.
• Maintain Confidentiality & Trust: Maintain client privacy with the utmost discretion and integrity, keeping all medical and personal information strictly confidential.
• Administrative Excellence: Stay organized by managing both electronic and paper records, tracking diagnostic kits and specimens, and ensuring seamless office operations.
• Referrals: Assist in managing all patient external referrals including imaging and clinician specialty consultations.

Requirements

• A high school diploma or equivalent
• Certified Medical Assistant
• Phlebotomy Certification (CPT) (preferred, not required)
• Knowledge of HIPAA compliance regulations
• Proficiency with Electronic Health Records (EHR) systems such as Veradigm
• Outstanding communication skills, both verbal and written, with the ability to adapt to various audiences
• Proven ability to maintain confidentiality and discretion in a medical environment
• Strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities simultaneously
• A collaborative, team-oriented approach to problem-solving and service

Qualifications

• Bachelor’s degree
• 3+ years of phlebotomy experience
• A customer-centric mindset, with a knack for anticipating needs and providing exceptional service
• Independent work ethic with minimal supervision
• Strong Microsoft Office skills and familiarity with Salesforce, WebEx, DocuSign, and Macintosh systems

Skills

• Innovative Culture
• Cutting-Edge Environment
• Career Growth
• Mission-Driven Work
• Collaborative open office environment
• Opportunity to work across multiple locations

Benefits

• Physical demands include the ability to sit, stand, bend, and kneel for extended periods, as well as lift up to 25 pounds

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the clinic.