Referral Coordinator - Medical Scheduling

About the role

FYZICAL is seeking a Central Scheduling Coordinator to support our clinics by coordinating patient scheduling, managing referrals, and ensuring a seamless experience from first contact through treatment.

Responsibilities

• Manage incoming patient referrals across multiple electronic systems and ensure timely follow-up
• Schedule patient evaluations and appointments in accordance with clinic protocols
• Accurately enter and update patient demographics, insurance, and referral information in the EMR system
• Conduct outbound calls and follow-ups to schedule new patients and confirm appointments
• Communicate clearly with patients, physician offices, and insurance representatives
• Track and update patient activity in internal systems for reporting and accountability
• Support front-end administrative processes including documentation, scanning, and coordination with clinical teams
• Maintain compliance with HIPAA and company policies

Requirements

• 1+ year of experience in scheduling, medical office administration, or high-volume customer service
• Strong attention to detail and accuracy with data entry
• Ability to manage multiple systems, priorities, and deadlines throughout the day
• Professional, clear communication skills (phone, email, and in-person)
• Comfortable working in a structured, process-driven environment
• Proficiency with Microsoft Office (Outlook, Excel, Word) and EMR systems preferred
• Reliability and consistency in attendance and performance

Qualifications

• High school diploma or equivalent
• Some college coursework or relevant training in healthcare administration or a related field

Skills

• Microsoft Office Suite
• Electronic Medical Record (EMR) systems

Benefits

• Comprehensive health insurance
• 100% employer-paid dental, vision, life insurance, and long-term disability
• 401(k) with company match
• 120 hours of paid time off annually
• 6 paid holidays

Pay

• $25-$30/hour depending on experience

Schedule

• Monday–Friday, Full-Time (40 hours/week) – In Office