Medical Assistant Coordinator

Summary

As an essential part of the care team, the Medical Assistant Coordinator acts as a 'Telehealth Concierge'. In a customer service-oriented manner, they interview patients and/or their representative to collect required data, communicate mandated patient information, and verify all information for accuracy. They process insurance verification, obtain pre-certification/authorization, collect co-payments, and communicate with patients and/or their representatives about financial assistance needs. They work closely with providers within the telehealth program and provide patients with technical assistance when needed.

Responsibilities

• Assists providers and patients by discussing Telehealth services with patients.
• Demonstrates ability to tactfully handle difficult situations, while maintaining a positive attitude.
• Manages incoming calls and provides necessary information.
• Provide and gather patient’s medical documentation as instructed by provider.
• Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable.
• Work closely and provide follow up with off-site staff members as needed.
• Scheduling and/or prescheduling patient appointments.
• Develop a working knowledge of Telehealth applications.
• Use Electronic Health Record software to assist clinicians in all clinical observations/information.
• Technology troubleshooting (general knowledge of WIFI, internet connectivity).
• Live support provided as needed.
• Accurately sets up new patient record via Care Connect.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Adhere to all standards found within the HIPAA Compliance Privacy Regulations.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.

Qualifications

• AAS in Medical Assisting preferred.
• One to two years of experience in a medical setting or equivalent combination of education and experience.
• Intermediate computer/technology skills.
• Excellent customer service and communication skills.
• Medical terminology.

Preferred Qualifications

• One to two years of experience in a medical setting or equivalent combination of education and experience.
• Intermediate computer/technology skills.
• Excellent customer service and communication skills.
• Medical terminology.

Education

• LICENSES / CERTIFICATIONS: Physical Requirements S - Sedentary Work - Exerting up to 10 pounds of force occasionally.

Pay

• The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components.

City

• Rochester

Postal Code

• 14617