Medical Coordinator

Responsibilities

• Answer phones using approved scripting, assist patients, and route clinical questions per policy
• Communicate urgent requests to clinical staff and return calls promptly
• Process daily inbound and outbound communications, including faxes and messages
• Register new patients, verify insurance and eligibility, and process referrals
• Schedule surgeries based on provider availability, diagnosis, urgency, and physician preferences
• Prepare and submit surgery charges and provider orders per department policy
• Complete and submit benefit forms; coordinate with financial counselors as needed
• Provide patients with appointment instructions and notify patients/providers of no-shows
• Track orders and results to completion, escalating delays as necessary
• Perform daily charge entry with accurate diagnosis and procedure coding
• Perform additional responsibilities as assigned by management

Characteristics

• Professional and courteous with patients, staff, and referring providers
• Team-oriented and able to communicate effectively with clinical and clerical staff
• Patient, calm, and composed under pressure
• Reliable, punctual, and able to manage multiple priorities
• Maintains confidentiality and adheres to HIPAA regulations
• Positive attitude, proactive, and committed to excellent customer service

Qualifications

• A high school diploma or equivalent; an associate degree or higher preferred
• Experience in a medical office, patient registration, or referral coordination preferred
• Knowledge of insurance processes, including verification and authorization requirements
• Familiarity with EMR systems, patient portals, and office communication tools
• Strong telephone, written, and verbal communication skills
• Detail-oriented with strong organizational and multi-tasking abilities

Physical Requirements

• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Carrying/Lifting: Rarely (up to 35 pounds)
• Stooping/Kneeling: Rarely
• Other: N/A