Medical Assistant Patient Services Coordinator

Patient Services / Front Office

• Greet and check in patients in a warm, professional manner
• Explain insurance benefits, coverage, and out-of-pocket costs clearly and compassionately
• Collect and process patient payments accurately
• Answer phones, manage messages, and respond to patient communications
• Enter and maintain accurate patient and insurance information in the EHR
• Maintain an organized, clean, and welcoming front desk and waiting area
• Support scheduling, administrative tasks, and clinic flow
• Complete daily cash reconciliation and bank deposits

Clinical Responsibilities

• Obtain and document vital signs for all patients
• Perform phlebotomy and injections independently
• Absorb and assist providers with clinical procedures as needed
• Operate EKG and point-of-care testing equipment per protocol
• Prepare lab requisitions and patient plans in advance
• Support efficient patient flow, rooming patients within 10–15 minutes
• Clean, stock, and inventory exam rooms daily
• Complete all required clinical and operational logs
• Handle and process patient specimens according to lab protocols
• Perform quality control documentation and instrument maintenance
• Identify and report any issues affecting test accuracy

Qualifications

• 6 months of experience as a back-office medical assistant or completion of an externship in lieu of certification (required)
• High school diploma or GED required
• Previous experience in a medical office, clinic, or healthcare setting preferred
• Strong patient service, communication, and interpersonal skills
• Comfortable discussing insurance, billing, and payment options with patients
• Proficient with electronic health records and Microsoft Office
• Highly organized, detail-oriented, and able to multitask in a fast-paced clinic