Patient Services Coordinator

Overview

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Patient Services Coordinator to join our team in our Wichita, KS offices. The typical work week is Monday through Friday, 8:30 AM – 5:00 PM with no major holidays, no on-call and no weekends.

Responsibilities

• Serve patients and visitors of the clinic by greeting, welcoming and directing as appropriate and in a prompt, courteous, and professional manner upon both arrival and departure.
• Completes check-in steps within the PMS and EMR to notify appropriate areas of patient arrivals.
• Meet with new patients to collect paperwork and insurance information.
• Ensures all insurance and demographic information is obtained and entered into the practice management system in an accurate manner.
• Communicates with staff on guest/visitor arrivals, ensures guest sign-in and badge process is complete.
• Collects, proofs for completeness and assists in filing or directing flow of patient forms.
• Makes co-pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous, professional manner.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning or scans and files when requested.
• Maintains area in a neat and orderly manner.
• Maintains the daily appointment list for their site/area and identifies no-shows, completing the documentation workflow for the same.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Cross trains on other front desk responsibilities and duties that may vary based on location or department.
• Maintains confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records and information.
• Attends required, applicable meetings.
• Ensures all applicable policies and procedures of the company and Network are followed.
• Other duties as requested or assigned including coverage within the department.

Qualifications

• High school diploma or equivalent required.
• At least one (1) year of front office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
• Experience using a PMS and/or EMR is a plus.
• Displays a positive and professional demeanor each day towards patients, visitors, coworkers and the role’s responsibilities.
• Comfortable working in a public-facing role.
• Demonstrates a willingness to work with and for others; is flexible and courteous.
• Exhibits behavior that promotes a spirit of cooperation.
• Displays good judgment in problem solving to ensure smooth front office operations.
• Accepts constructive criticism from upline reports.
• Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows work commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to quality: Emphasizes the need to deliver quality products and/or services.