Medical Assistant (MA)- Referral Coordinator

About the role

The Clinical Referral Coordinator works as both a Medical Assistant and provides administrative support to our medical teams. General duties include Medical Assisting, patient communication (by fax, telephone, and/or computer), referral processing, insurance verification, and information gathering to support our patients.

Responsibilities

• Facilitate the referral process by working with local specialty offices and clinics to ensure the needed information is provided so patients can make appointments and get the care they need.
• Communicate with patients by phone, fax, and computer to gather necessary information and update patient records.
• Process referrals and insurance verifications to ensure smooth patient care transitions.
• Support the medical teams by providing administrative assistance such as scheduling, data entry, and maintaining patient files.

Requirements

• High school graduate or GED.
• Graduate of an accredited Medical Assisting program.
• At least one (1) year of experience working as an MA in a clinic or hospital setting.
• Current CPR/BLS Certification in accordance with OCH Policy.
• Minimum two (2) years of clerical, reception, administrative or secretarial experience in a medical/dental setting or healthcare insurance organization, or high-volume office environment.
• Knowledge of and comply with HIPAA and privacy laws.
• Proficient computer skills, including use of Microsoft Office applications: Word, Excel, and Outlook, Epic EHR, and EPM Systems.
• Knowledge of medical terminology.
• Able to work with high initiative, energy and effectiveness in a fast-paced environment reacting and remaining calm and effective in high pressure and emergency situations.
• Able to work in a team environment, to work independently, and/or be self-directed.
• Able to prioritize and organize work according to multiple and, at times, competing timelines.
• Able to meet timelines for team and organizational goals safely and with high level of quality.
• Successful relationship management skills involving multidisciplinary teams in a diverse, multicultural environment.
• Able and willing to work in a dynamic and changing community health care environment.

Qualifications

• Bilingual (Spanish/English) (preferred).
• Experience working in a clinic (family practice or pediatrics), hospital or pharmacy (preferred).
• Experience working with low income, multi-ethnic population (preferred).

Skills

• Customer service skills.
• Workplace safety knowledge.
• Ability to manage time effectively.
• Ability to work in a dynamic and changing environment.

Benefits

• Medical, Dental & Vision Insurance.
• Life, Long-Term Disability, Accident, & Critical Illness Insurance.
• Empower Retirement 401k.
• 200 hours of Paid Time Off (PTO).
• Plus six (6) paid holidays!
• Employee Assistance Program (EAP).
• Life Mart- Employee Discounts.
• Employee Wellness Events & Team Challenges.

Pay

• Hourly/Non-Exempt: Starting at $23.00-$25.00 per hour, based on experience/certification.
• Bilingual Differential: $0.75 per hour for bilingual proficiency in both English and Spanish.
• Weekend Differential: Extra $10.00 for each hour worked on Saturdays.