Medical Assistant / Patient Support Assistant (MA/PSA) - Ortho

Hourly Pay Range: $19.89 - $28.84 – The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

About the Role

This is a dual role as a Medical Assistant / Patient Support Assistant in Orthopedics. The position is full-time (40 hours per week) with varying hours Monday through Friday, 7:00 AM to 6:30 PM, typically involving 8-9 hour shifts. Frequent travel to surrounding offices in Arlington Heights and Schaumburg is required.

Responsibilities

• Provide skilled front office and clinical support to the physician practice and serve as a liaison between the physician and patient to coordinate care.
• Deliver direct patient care collaboratively with the care team when required.
• Document accurately in the EMR and adhere to patient confidentiality standards, including obtaining/verifying medical history, medications, allergies, and reason for visit.
• Accurately collect and document vital signs, prepare patients for physician visits, and utilize the standardized rooming patient protocol.
• Administer medications per physician orders, perform EKGs, spirometry testing, and other office tests following documented competencies.
• Distribute post-care directions prepared by the physician to patients.
• Assist in procedures, including room setup, preparation, cleanup, and maintaining supplies for each practitioner.
• Maintain cleanliness of clinical and non-clinical areas such as patient rooms and laboratory.
• Assist with obtaining prior authorizations and pre-certifications as needed.
• Abstract clinical information into Epic at the direction of the physician or practice manager.
• Perform clinic inventory tracking, stocking, and audit expiration dates of all patient care items.
• Obtain medical records from organizations outside Endeavor Health.
• Create and open orders per protocol or as directed by the provider.
• Answer incoming telephone calls and handle each appropriately, following NorthShore telephone customer service standards.
• Take accurate and complete messages according to protocols.
• Provide timely responses to EMR messages, appointment requests, and other In Basket messages.
• Follow up on patient issues as appropriate.
• Confirm/update and distribute call schedules; notify answering service and internal on-call systems.
• Complete prescription refills as per practice protocol.
• Communicate test results and other information to patients via EMR or telephone as directed.

Requirements

• High School Diploma or GED required.
• BLS/CPR Certification for the Healthcare Provider from the American Heart Association required.
• Keyboard and computer skills.

Benefits

• Premium pay for eligible employees.
• Career pathways to promote professional growth and development.
• Various medical, dental, pet, and vision options.
• Tuition reimbursement.
• Free parking.
• Wellness program savings plan.
• Health savings account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.

Schedule

Full-time: 40 hours per week. Hours vary Monday through Friday, 7:00 AM to 6:30 PM, typically 8-9 hour shifts.